SHIPPING POLICY

SHIPPING POLICY

Overview

  • Orders require 3–5 business days to process, regardless of the shipping option selected at checkout.

  • We ship Monday through Friday, excluding weekends and holidays.

  • Same-day shipping is not available, and we cannot guarantee Saturday delivery.

  • After your order ships, you will receive a confirmation email with a tracking link. Please allow 48–72 hours after processing for this email.

  • Express shipping options are not available at this time.

  • We cannot be held responsible for delays caused by the carrier.

Address Accuracy

  • Providing an inaccurate or incomplete shipping address may delay processing by an additional 3–5 business days.

  • We strongly encourage customers to review shipping and billing information carefully before completing checkout to avoid delays.

  • Packages may or may not require a signature. Most are delivered to your mailbox or front door, but the courier decides whether it is safe to leave the package. If deemed unsafe, the package may be held at a local post office or rescheduled.

  • For secure delivery, consider using an address where someone will be available to receive your package (work, friend, or family address).

Territories & P.O. Boxes

  • Orders to U.S. territories and Hawaii may take 5–15 business days to arrive.

  • P.O. Boxes: Only standard shipping is available.

Tracking Your Order

  • You will receive:

    1. Processing confirmation email (within 48–72 hours of order).

    2. Shipping confirmation email with tracking link (once shipped).

  • Tracking may take 1–4 days to update.

  • In rare cases, tracking may not update, but the order will still arrive.

  • If tracking issues occur, please contact the courier first before reaching out to us.

Missing Packages

  • Imprinted Expression is not responsible for packages lost or stolen during shipping and does not cover lost, stolen, or damaged packages.