Refund policy
Return Policy
Customer Service Commitment
It is our desire to provide excellent customer service and to assist our customers in the best way possible. Please review our return policy for additional insight and guidance.
Overview
Returns (if applicable)
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. Returns must be initiated within 14 days of the purchase date. Unfortunately, we cannot accept returns or exchanges after this period.
A receipt or proof of purchase is required to complete your return.
Please note: Accessories, including jewelry, stickers, and magnets, are not eligible for return or exchange. All sale items are considered final sale and do not qualify for returns or refunds.
Refunds (if applicable)
Once we receive and inspect your returned item, we will send you an email confirming its arrival and notifying you of the status of your refund.
If your return is approved, your refund will be processed and automatically applied to your original method of payment within approximately 5 to 7 business days.
****Late or Missing Refunds
If you have not received your refund yet:
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Double-check your bank account.
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Contact your credit card company — it may take 7 to 10 business days for your refund to post.
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Contact your bank — there is often a processing delay.
If you have done all of the above and still have not received your refund, please contact us at admin@imprintedexpression.com
Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same item, please email us at admin@imprintedexpression.com
To return your product, please mail it to:
11025 Westlake Drive, Charlotte, NC 28273
Customers are responsible for paying their own return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
We recommend using a trackable shipping service as we cannot guarantee that we will receive your returned item.
Missing Packages
In the unfortunate event that your package is lost by the postal service or stolen, we are not responsible and do not cover lost, stolen, or damaged packages.
